Shipping policy
This Shipping Policy applies to orders placed through https://wovenridgehome.com.
1. Shipping area
We provide free standard shipping to eligible street addresses in all 50 U.S. states and Washington, D.C. We do not currently ship to U.S. territories or APO, FPO or DPO addresses. Contact customer service before ordering if delivery to a P.O. box is required because carrier eligibility may vary.
2. Shipping cost
Standard shipping is free for eligible orders. If an optional expedited service is offered, its price will be shown at checkout before payment.
3. Order cutoff
The business-day order cutoff is 2:00 p.m. Eastern Time. Orders submitted after the cutoff begin processing on the next business day.
4. Processing time
Orders are normally processed within 1-2 business days. Business days are Monday-Friday, excluding U.S. public holidays. Orders are not processed on weekends or U.S. public holidays.
5. Transit and total delivery estimate
Estimated carrier transit time is 3-5 business days after dispatch. Total estimated delivery time, including processing, is 4-7 business days. These are estimates rather than guarantees. Alaska, Hawaii, remote locations, severe weather, carrier disruption and address issues may require additional time.
6. Tracking
When tracking is available, it will be sent to the email address used at checkout after dispatch. Tracking events may take time to appear after carrier acceptance.
7. Address changes and cancellations
Contact support@wovenridgehome.com or +1 956-793-1844 as soon as possible. Address corrections, order changes and cancellation requests can be considered only before shipment and are not complete until confirmed by customer service.
8. Delivery issues
Review the shipping address before submitting an order. Contact us if tracking shows an unexplained delay, loss or delivery problem. We may ask you to confirm the address and cooperate with a carrier investigation.
9. Damaged incomplete or incorrect deliveries
Contact us promptly with the order number and photographs of the product, outer package and shipping label when reasonably available. We will review the matter and provide an appropriate replacement, exchange or refund.
10. Contact
Email: support@wovenridgehome.com
Phone: +1 956-793-1844
Customer service: Monday-Friday, 9:00 a.m.-5:00 p.m. ET, excluding U.S. public holidays.
Store contact
REFFETT OAKSPIRE GROUP LLC, 3567 Willow Bend Dr, Lexington, KY 40514, United States
Email: support@wovenridgehome.com
Phone: +1 956-793-1844