Refund policy
This Return and Refund Policy applies to purchases made from WOVENRIDGE HOME through https://wovenridgehome.com. WOVENRIDGE HOME is operated by REFFETT OAKSPIRE GROUP LLC.
1. Return window
You may request a return within 30 calendar days after the date your order is delivered. We accept returns of both defective and non-defective eligible products.
2. Product condition and packaging
Returned products must be in substantially the same condition in which they were received and include the supplied parts, accessories, labels and instructions. Reasonable opening and inspection are permitted.
Original packaging is not required. Please use suitable protective packaging so the product is not damaged during return transit. Damage caused by misuse, alteration, excessive use or inadequate return packaging may affect refund eligibility to the extent permitted by applicable law.
3. How to request a return
Email support@wovenridgehome.com within 30 days after delivery. Include your name, order number, the product being returned and the reason for the request. For a damaged, defective, incomplete or incorrect product, include clear photographs when reasonably available.
Do not mail a product before receiving return authorization. After approval, we will provide return instructions, the authorized return address and a prepaid return label. The company contact address is not automatically the return address.
4. Return shipment deadline
After authorization is issued, hand the return package to the designated carrier within 14 calendar days. Download and print the prepaid return label, attach it securely to the package and retain the carrier receipt or tracking record.
5. Return and exchange costs
REFFETT OAKSPIRE GROUP LLC pays authorized return and exchange shipping costs. We do not charge a restocking, handling or return fee. Returns sent without authorization or by an unapproved shipping method may not be reimbursed.
6. Exchanges
Contact us within the 30-day return window to request an exchange. Once approved, we will provide the prepaid return instructions. If the requested replacement is unavailable, we may offer another option or issue a refund to the original payment method.
7. Damaged defective incorrect or incomplete products
Contact support@wovenridgehome.com promptly after delivery and include the order number and clear photographs when available. We will review the request and provide an appropriate replacement, exchange or refund without charging authorized return shipping.
8. Refund review and processing
We will inspect the return and notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days after the returned product is received and inspected.
After we issue the refund, the bank, card issuer or payment provider may require an additional 3-10 business days to post the funds. We cannot control that external processing period. Original outbound standard shipping was free and therefore has no separate amount to refund.
9. Cancellations and order changes
You may request cancellation before shipment by contacting support@wovenridgehome.com or +1 956-793-1844. Shipping-address corrections and order changes can be considered only before shipment. A request is not guaranteed until customer service confirms it. After dispatch, the return procedure applies.
10. No final sale or custom products
We do not designate products as final sale and we do not sell customized or personalized products. All products remain subject to this policy unless a mandatory law provides greater rights.
11. Contact
Email: support@wovenridgehome.com
Phone: +1 956-793-1844
Customer service: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. public holidays.
Store contact
REFFETT OAKSPIRE GROUP LLC, 3567 Willow Bend Dr, Lexington, KY 40514, United States
Email: support@wovenridgehome.com
Phone: +1 956-793-1844