Privacy policy
This Privacy Policy explains how REFFETT OAKSPIRE GROUP LLC, operating as WOVENRIDGE HOME, collects, uses, discloses and protects personal information when you visit https://wovenridgehome.com, place an order or contact us.
1. Information we collect
Contact information such as name, email address, telephone number, billing address and shipping address.
Order and transaction information such as products purchased, order value, payment status, shipment, cancellation, return, exchange and refund records.
Payment-related information is processed by Shopify and applicable payment providers. We do not receive or store complete payment-card numbers.
Device and usage information such as IP address, browser type, device identifiers, pages viewed, interactions, approximate location, referring URLs and cookie choices.
Communications, product reviews, marketing preferences and information you voluntarily provide.
2. How we collect information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers involved in operating the store, processing payments, preventing fraud, delivering orders, supporting customers and measuring website performance.
3. How we use information
Process payments, orders, shipments, cancellations, returns, exchanges and refunds.
Provide customer service and send transactional communications.
Maintain, secure, troubleshoot and improve the website.
Detect fraud, misuse and security incidents and comply with legal obligations.
Measure store and advertising performance when analytics or advertising tools are enabled.
Send marketing email only when permitted. You may unsubscribe through the link in a marketing email.
4. How we disclose information
We may disclose information to Shopify, payment providers, fraud-prevention services, fulfillment and shipping providers, customer-support services, analytics or advertising providers when enabled, professional advisers and government authorities when legally required.
We do not sell personal information for money. Certain advertising or analytics activities may be considered sharing or targeted advertising under some U.S. state laws. Where applicable, you may use the privacy preference or cookie controls on the website or contact us to exercise an opt-out right.
5. Cookies and similar technologies
We use strictly necessary cookies for security, cart, checkout, account, fraud prevention and privacy choices. With consent where required, we may also use functional, analytics and advertising cookies. See the Cookie Policy for additional information.
6. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, tax, accounting, dispute resolution and legal compliance. Retention periods vary according to the record and applicable requirements.
7. Security
We use reasonable administrative, technical and organizational measures designed to protect personal information. No online system or transmission method is completely secure, and we cannot guarantee absolute security.
8. Your privacy rights
Depending on your state of residence, you may have rights to request access, correction, deletion or a portable copy of personal information; to opt out of certain targeted advertising, sales or sharing; to limit certain sensitive-data uses; and to appeal a refusal to act on a request.
We may verify your identity before completing a request. Authorized agents may submit requests where permitted, subject to proof of authority. We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Children
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us.
10. International processing
Service providers may process information in locations other than your state or country. Where required, we use appropriate contractual or legal safeguards.
11. Policy updates
We may update this policy to reflect operational, legal or regulatory changes. The revised version will display a new last-updated date.
12. Contact
Privacy requests: support@wovenridgehome.com
Phone: +1 956-793-1844
Mail: REFFETT OAKSPIRE GROUP LLC, 3567 Willow Bend Dr, Lexington, KY 40514, United States
Store contact
REFFETT OAKSPIRE GROUP LLC, 3567 Willow Bend Dr, Lexington, KY 40514, United States
Email: support@wovenridgehome.com
Phone: +1 956-793-1844