The following answers summarize ordering, delivery, returns and customer support at WOVENRIDGE HOME.
What does WOVENRIDGE HOME sell
We offer home organization, storage, desk and travel accessories. Product specifications, colors, dimensions and included components are shown on each product page.
Where do you ship
We provide free standard shipping to eligible street addresses in all 50 U.S. states and Washington, D.C. We do not currently ship to U.S. territories or APO, FPO or DPO addresses.
How much is shipping
Eligible standard shipping is free with no minimum purchase requirement.
When will my order arrive
Processing normally takes 1-2 business days. Estimated carrier transit takes 3-5 business days. Total estimated delivery time is 4-7 business days. Weekends and U.S. public holidays are not processing days.
What is the order cutoff
The business-day cutoff is 2:00 p.m. Eastern Time. Orders placed after the cutoff begin processing on the next business day.
Will I receive tracking
When tracking is available, we send it by email after the order is dispatched.
Can I cancel or change an order
Contact support@wovenridgehome.com or +1 956-793-1844 immediately. Cancellations, address corrections and order changes can be considered only before shipment and must be confirmed by customer service.
What is the return period
You may request a return of an eligible defective or non-defective product within 30 calendar days after delivery.
Is original packaging required
No. Original packaging is not required, but suitable protective packaging must be used for the return.
Who pays return and exchange shipping
REFFETT OAKSPIRE GROUP LLC pays authorized return and exchange shipping and provides a prepaid label. There is no restocking fee.
How long do I have to mail an authorized return
Hand the package to the designated carrier within 14 calendar days after return authorization. Download and print the prepaid label and retain the tracking receipt.
When will I receive my refund
Approved refunds are issued to the original payment method within 5 business days after receipt and inspection. Your bank or payment provider may require another 3-10 business days to post the funds.
Do you have final sale or customized products
No. We do not designate products as final sale and do not sell customized or personalized products.
How do I contact customer service
Email support@wovenridgehome.com or call +1 956-793-1844, Monday-Friday, 9:00 a.m.-5:00 p.m. ET, excluding U.S. public holidays.
Store contact
REFFETT OAKSPIRE GROUP LLC, 3567 Willow Bend Dr, Lexington, KY 40514, United States
Email: support@wovenridgehome.com
Phone: +1 956-793-1844